A collaborative approach to improving operational efficiency and patient satisfaction
At Philips we provide strategic healthcare consulting and work collaboratively with management

Message from our sponsor

During the transition to value-based care, hospitals and healthcare systems must continue to improve operational performance, while reducing associated costs. At Philips we provide strategic healthcare consulting and work collaboratively with management and staff, providing a strategic and phased approach to help achieve clinical excellence and operational efficiency while improving financial performance and delivering quality patient care.

Based on decades of world-class design innovation, our design consultants integrate with data analysts and key stakeholders to deliver health care solutions with clinical, operational and experiential aspects considered. Various tools and methodologies are used to develop design recommendations that support clinical efficiency and help enhance the experience for patients, family and staff.

Through collaborative and patient-focused engagements, Philips has helped clients improve performance including:

  • Enhanced patient and staff satisfaction
  • Streamlined patient workflow processes
  • Increased system utilization and decreased exam times

Two recent success stories are Philips’ collaboration with Karolinska University Hospital and Umeå University Hospital, Sweden:

Karolinska: Careflow provides insight into value-based stroke care
Karolinska University Hospital in Stockholm, Sweden, has a long and rich tradition of excellence in healthcare and is committed to delivering high quality healthcare. In line with that mission they have collaborated with Philips around gaining insights into stroke care processes and technology.

Philips consultants started with two weeks of intensive interaction with the Karolinska team using the experience flow methodology. The Philips team included consultants from the healthcare transformation services group, research scientists, experience flow experts, as well as clinical stroke and neurology experts to assess the issue from as many perspectives as possible. The Philips specialists began by observing and interviewing over 50 internal and external stakeholders (patients, staff, ambulance and emergency medical personnel, and personnel at other hospitals and rehab centers). They documented the entire care process: where care is delivered, the steps individual care providers take, the technology being used, and the data being gathered or extracted.

Opportunities for improvement made visible
Within the same week, the insights and opportunities for improvement were gathered and put together into a large-scale poster. Philips then led a multi-stakeholder session to review the clinical leads of the stroke pathway within Karolinska to confirm, enhance or change the findings. A final 6 meters long poster of the stroke experience careflow was created, extending across an entire wall.

The stroke careflow was displayed for two days in Stockholm and was a catalyst for collaborations between stakeholders inside and outside Karolinska, as they could immediately see areas where the big chunk of their attention is focused and where there are opportunities for improvement. Several high priority activities are being executed by Karolinska, while others are collaboratively being worked on.

Philips has showed this careflow to several other institutes in Europe, Australia, the US and Canada. These parties greatly appreciate Karolinska’s willingness as a pioneer in this field to openly share this information. Many people see it as a good starting point for documenting their current state, rather than starting from a blank slate.

Umeå: How patients and staff benefit from an improved psychiatric care environment
Faced with overcrowding and a high number of patient readmissions, there was a strong need for modernization of the 1970-built psychiatric clinic at the University Hospital of Umeå, Sweden. Philips helped to develop and implement new spatial designs and ways of working that improve the experience for patients, staff, and visiting relatives.

The renovation of the psychiatric clinic’s Ward 2 was chosen as a pilot project. The objective was to improve the existing care environment and processes — and to learn from this for the future development of a brand-new psychiatric facility in Umeå. In an initial research phase, Philips consultants interviewed mental health experts all over the world to collect successful practices for the relevant patient group. This was followed by a so-called Experience Flow Analysis: a team of designers and consultants stayed at the ward for a week to observe and talk to patients and staff, resulting in a visual map of the full patient journey. At the same time, they carried out a spatial analysis of different areas in the ward.

Spatial design is key
New spatial designs have since been implemented to make the ward more attractive and suitable for patients, staff, and visiting relatives. The ward now has a more open layout that promotes social interaction, but also includes rooms where patients can retreat and relax. Next to that, the renovated ward includes an activity room, as studies have shown that physical activity is especially beneficial for improving the physical and mental well-being of patients. The new design also supports new ways of working. It features open work stations that bring staff closer to patients, while still allowing them to seek privacy in a smaller room. There are also more spaces to sit down with patients and relatives.

This project, which won an iF Service Design Award in 2018, was the first in a public-private collaboration between Västerbotten County Council and Philips, aimed at co-developing solutions for some of the biggest challenges in Swedish healthcare.

The learnings from the re-design of the psychiatric clinic at the University Hospital of Umeå will be used to create an optimal new psychiatric care facility in Umeå, planned for 2022.

Come visit us at WHINN at stand no 84

Contact info: Egil V. Nilsen, Egil.nilsen@philips.com

About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2017 sales of EUR 17.8 billion and employs approximately 75,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.